Question 1

Do I receive a Pelican login?

Accepted Answer

No. Your Ember account authorizes every action, while provider credentials and Wings tokens remain server-side.

Question 2

Can I use the live console?

Accepted Answer

Yes, when your plan, workspace role, provider capability, and server policy permit it. Support roles receive a read-only console.

Question 3

What happens if provisioning fails?

Accepted Answer

Your paid invoice remains intact, staff see the failed idempotent job, and Ember retries or refunds instead of creating a duplicate server.

Question 4

Can Ember move my server later?

Accepted Answer

Yes. Reassignment synchronizes the provider owner and subusers first, invalidates active console sessions, then commits the Ember workspace assignment.

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